Your front desk
is on the
other line.
We set up an AI receptionist that answers your calls, texts back the ones you miss, and reminds patients about appointments.
Primary care
Specialty
Dental
Example with made up names and numbers.
Built for medical offices
Front desks in primary care, specialty, and dental practices.
Made for Hawaii practices
Set up on Oahu by Drew and Joy. Serving all of Hawaii.
Patients come first
It asks what your front desk would ask, and it hands urgent calls to your staff.
Three ways patients slip away
Every one of these is a patient who already wanted to see you.
Missed calls
1 in 3
practices missed at least 11% of calls at peak times
Answers at lunch and after hours
Texts back
Books new patients
Call summaries
Transfers urgent calls
Multiple languages
See how we fix it →
No shows
34%
fewer no shows when a reminder text goes out
Reminder texts
Confirm by text
Reschedule by text
Your words, your timing
Works with your calendar
Plain texts, no AI voice
See how we fix it →
Online reviews
88%
would use a business that replies to every review.
Review requests
AI drafted replies
You approve every reply
Bad review alerts
Google profile
Request by text
See how we fix it →
Sources: Cochrane Review, 2013. MGMA 2026 Phone and Fax Solutions Survey. BrightLocal Local Consumer Review Survey, 2024.
What happens when a patient calls
01
It answers
Picks up in your office’s name, at lunch, after hours, and on weekends.
02
It listens
Asks for the caller’s name, phone number, and the reason for the call.
03
It books or hands off
Books a visit on your calendar. Urgent calls go straight to your staff.
04
You get a summary
Your front desk reads a short written summary of every call.
Not for emergencies
If a caller describes an emergency, the receptionist tells them to hang up and call 911, and alerts your staff.
Getting started takes a free consultation and about a week of setup. After that we check it every month and fix anything that is off.
A note on what patients tell the phone
Patients share private details on the phone. We set up the receptionist to ask only what your front desk would ask.
Asks for a name, a phone number, and the reason for the call
Does not give medical advice or talk about test results
Hands urgent calls to your staff
[PRIVACY AND DATA HANDLING STATEMENT. HAVE YOUR ATTORNEY REVIEW IT BEFORE PUBLISHING.]
You get the number before we start, and it stays put.
Setup, one time
Depends on how many lines, locations, and tools you run. We quote it after the consultation.
Monthly
One flat fee to AI Works Hawaii. It covers the software, your business phone number, texting, and support. There is no software account for you to set up or pay for. Month to month.
Includes the AI receptionist, missed call texts, voicemail, appointment reminders, and review requests.
Depends on how many lines and locations you run. We quote it after the consultation.
Want text only, with no AI voice? We quote that too.
Landlines cannot get texts. If a landline caller leaves a voicemail, you still get it.
Drew and Joy Monahan live here on Oahu.
They’ve both lived in Hawaii for most of their lives.
Drew spent years at First Hawaiian Bank, ADP and ProService, working with Hawaii businesses every day. He knows how hard it is to run businesses in Hawaii. He does the setup and will push for more AI!
Joy is a homemaker, a constant tinkerer, and the handy woman of the house. She also works with service providers all day, so she knows how frustrating it is on both sides when a call goes unanswered. She does not love AI… at all. She will make sure that any AI we use sounds like a real person.
Drew and Joy answer every email between the two of them. You will not get passed to a call center on the mainland.
Drew and Joy Monahan
Questions practices ask
Does it give medical advice?
No. It does not give medical advice or talk about test results. It takes a message and passes it to your staff.
Is it going to sound like a robot?
Email us and we will send you a recording of a real call. Decide for yourself. Prefer no AI voice? Ask about our text only plan.
What happens if a caller has an emergency?
The receptionist tells the caller to hang up and call 911. It also alerts your staff.
Do I have to switch my scheduling software?
No. We work with your phone and your calendar. Ask us about your scheduling software at the consultation.
Is patient information kept private?
[PRIVACY AND DATA HANDLING STATEMENT. HAVE YOUR ATTORNEY REVIEW IT BEFORE PUBLISHING.]
How long until it is working?
Call answering takes about a week from the day you say go. Texting starts after the phone carriers approve your business, usually one to three weeks. We do the paperwork.
Let’s talk about your practice
A free consultation. Tell us what is going on and we will tell you what would help, what it costs, and what it does not need.